This is a full service, no touch option. When the product leaves our warehouse it will then be directed to the closest major city in your area. From there the product is docked and then redistributed to drivers that will deliver the product to your home. The delivery drivers in your local area will contact you via telephone to schedule and complete your delivery. Our delivery crew are professional furniture movers who generally use a full trailer semi-truck for deliveries so please make sure to indicate if you have a narrow street or driveway.
When your order arrives at your house the driver set it up with up to 1/2 an hour of actual set-up time. Removal of your old bedding is an additional service we offer for no extra charge; however, you must specify that you want it when you place your order. This helps us in choosing the right company to ship your mattress.
The normal delivery time for Royal Service is 2-3 weeks from the time you place your order; however, some customers in remote areas could experience an additional one week delay. This is very rare and affects less than 1.5% of the population. These customers are on what we consider a fan route therefore our trucks do not frequent these areas.